We experienced issues with our data ingestion service and web access.
Issue time window:
16:42:00 - 17:17:00 UTC
- Data ingestion service through HTTP - Web access to both owner and end-user apps.
Data sent through HTTP was not ingested to the user's database and the Ubidots' server responded with a 500 error code. However, our logging mechanism kept aggregating the data so it could be inserted later into the database.
Web access/login to industrial.ubidots.com was rejected, and the server responded with a 500 error code. End-users apps, under a .iot.ubidots.com or a custom domain also experienced the same issue.
Events related to dots received through HTTP were not triggered during the issue time window.
We ingested the data to the user's database using an HTTP requests backup at our server-side, on the Dec 12th, 03:00 UTC a total of 620.661 dots were recovered.