Update - We are experiencing latency for data retrieval for some requests, it is not a general issue but may affect some users that attempt to load dashboards or variables. The problem is not general and is raised just in certain moments during the daily Ubidots usage. We are working in the deployment of new cluster instances to solve it.
Apr 22, 14:36 UTC

Update - We have deployed a repair action to our cluster, this may derivate latency to our database for data retrieval and synthetic variables calculation. We do not expect any outage in our core systems, and this expected latency should not affect your daily Ubidots usage. This action may take the whole week to be finished
Apr 20, 12:46 UTC

Monitoring - We are experiencing latency during query execution at our database cluster, due to this, synthetic variables that usually take 1 minute to be calculated may take from 1:30 to 2:30, this behavior is extended to greater compute time variables. Dashboards and variables and device view may also experience a delay to be loaded. This delay should not be critical for our customer's applications.

We are working to solve this issues as soon as possible
Apr 12, 22:32 UTC